Self-exclusion

Self-exclusion at Jilijj

Jilijj provides a self-exclusion mechanism to restrict access to all gambling products on the site for a defined period or on a permanent basis. Self-exclusion is a formal decision by you to pause or end participation in gambling activities hosted by Jilijj.

Eligibility and scope

You may request self-exclusion regardless of prior activity. Self-exclusion applies to all on-site products, including sports betting, live betting, casino games, live casino, poker, and related promotions and communications during the exclusion period.

Initiating self-exclusion

To initiate, log in to your Jilijj account and navigate to the Self-Exclusion page. Select the exclusion option and specify the duration. The restriction takes effect immediately upon confirmation and will be enforced across all products.

Duration and activation

• United Kingdom residents: a minimum self-exclusion period of six (6) months. Reactivation requires contacting customer support after the exclusion period ends.
• Residents outside the United Kingdom: you specify the exclusion period, after which the account will automatically reactivate at the end of that period.

Effects during self-exclusion

• You will be unable to open a new Jilijj account during the self-exclusion period.
• You will forfeit any entries into competitions or draws entered prior to self-exclusion, and any noncash prizes or invitations not yet redeemed or utilised as of the exclusion start date (for example, event tickets where the event occurs during the exclusion).
• Promotional materials and invitations may be withheld during the exclusion to avoid gambling promotion while restrictions are in effect.

Cooling-off option (UK residents)

You may elect a cooling-off period as a temporary, shorter break from gambling. Available durations are 24 hours, 1 week, 3 weeks, or 6 weeks. The account will automatically reactivate at the end of the cooling-off period unless you take further action.

Post-exclusion consequences and access

At the end of an exclusion or cooling-off period, your account will automatically reactivate unless you have initiated another exclusion. You may need to complete any required account verification before accessing products again.

Account closure and ongoing safeguards

If Jilijj believes that continuing gambling would cause financial or personal difficulties, we may close your account. You must not open a new account. If you do so, you assume the risk and Jilijj will not be liable for any consequences.

Regulatory terms and updates

To use the site, you must accept the General Terms and Conditions. If the General Terms and Conditions are updated, existing users may discontinue using the products before the update takes effect, which shall be no less than two weeks after notice. Updates comply with applicable laws and regulatory obligations, including self-exclusion policies.

Support, data handling, and responsible gambling

For support regarding self-exclusion or responsible gambling concerns, contact Jilijj customer support. Jilijj maintains records in accordance with applicable data protection laws and regulatory requirements, including Know Your Customer (KYC) and responsible gambling obligations.